dd111's Privacy Policy

Purpose of This Policy

dd111 ("we", "our", or "the platform") places the highest importance on the privacy of Bangladeshi online gaming users. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the dd111 website and related services. By using this platform, you are considered to have accepted the terms of this policy.

Who This Applies To

This policy applies to all registered members, guest users, and any person receiving services on the dd111 platform. Only those aged 21 or above may create an account on dd111. We do not knowingly collect personal information from minors.

Personally Identifiable Information

During account creation or verification, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for age verification)
• Current address

Financial Information

We collect payment-related information to process transactions. Payment methods on dd111 include bKash, Nagad, Rocket, Upay, and bank transfer. Records of financial transactions made through these methods are stored; however, full payment card numbers or PINs are never collected or stored.

Technical & Behavioral Information

Information automatically collected during platform use includes:

• IP address and device information
• Browser type and operating system
• Session duration and page visit history
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

For Service Operation

dd111 uses your information to create and manage accounts, process transactions, provide bonuses and rewards, and ensure customer support services. Our 24/7 live chat and email support team ([email protected]) uses this information to deliver accurate service.

Security & Fraud Prevention

Your information is used to maintain platform security and to detect and prevent fraudulent activity. dd111 uses SSL encryption technology to keep all data secure and to ensure fair play.

Improvement & Personalization

We analyze behavioral data to improve your gaming experience and to display content based on your preferences. This includes which game categories you prefer and what times you use the platform.

Communication & Notifications

Your information is used to communicate important account updates, transaction confirmations, bonus offers, and relevant promotional information. You may opt out of marketing communications at any time.

Responsible Gaming Support

Your gaming behavior is monitored to set responsible gaming limits and provide guidance. This information is used for your protection and is consistent with the responsible gaming policy.

When Information Is Shared

dd111 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, information may be shared in a limited way in the following cases:

• Payment processors: Minimum necessary information to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services
• Technology partners: Software and service providers necessary for platform operation
• Legal obligations: When required by court order or to fulfill legal responsibilities
• Fraud investigations: To relevant authorities in the investigation of serious security incidents

Relationship with Game Providers

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers supply games on our platform. Data sharing with these providers is governed by professional agreements and strict privacy rules. Only the minimum information necessary to deliver gaming services is provided.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. dd111 uses cookies to:

• Keep your session active and provide automatic login convenience
• Remember your preferred language and settings
• Monitor and improve platform performance
• Prevent fraud and ensure security

Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly. Essential security cookies remain active at all times.

Technical Security

dd111 uses industry-standard technology to protect your information. All data transmission between your browser and our servers is fully encrypted through SSL (Secure Socket Layer) encryption technology. Stored data is also kept secure through encryption.

Access Controls

Only authorized personnel may access your personal information for necessary work purposes. All staff adhere to strict confidentiality agreements and are trained in data protection. Internal access logs are reviewed regularly.

Steps in the Event of a Security Breach

If there is any possibility that the security of your information has been compromised, we will notify you directly as quickly as possible and take immediate steps to resolve the issue. In such situations, please contact our support team: [email protected].

Retention Policy

dd111 retains your information only for as long as necessary to provide services or meet legal obligations. Even after an account is closed or becomes inactive, information may be retained for a period due to the following reasons:

• Fulfilling legal and regulatory obligations
• Protecting the ability to resolve disputes or establish claims
• Fraud prevention and security purposes
• Retaining records of financial transactions

After the purpose for which the information was collected has been fulfilled, any additional information is securely deleted or permanently anonymized.

Your Basic Rights

As a dd111 platform user, you have the following rights:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information under certain circumstances
• Marketing opt-out: The right to unsubscribe from promotional communications at any time
• Data portability: The right to receive your information in a structured format where technically feasible

How to Exercise Your Rights

To exercise any of the above rights, please contact us. After verifying your identity, we will process your request as quickly as possible. Contact address: [email protected]. You can also reach us directly via the dd111 platform's live chat 24/7.

Age Restriction

dd111 is a platform operated entirely for adults. Services are provided only to those aged 21 or above. We do not knowingly collect any personal information from those under 21. If we are informed that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account. Parents or guardians may contact us at [email protected] regarding this matter.

Notice of Changes

dd111 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

Questions & Concerns

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us. Our support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week. For more details, see our FAQ page and Terms & Conditions page.